Dewa digital transformation continues throughout its operations

25 Jul 2022
Dewa digital transformation continues throughout its operations

Dubai Electricity and Water Authority (Dewa) continues digital integration with public authorities and companies while it advances machine learning and AI techniques applied in renewable energy production and storage

Dubai Electricity and Water Authority (Dewa) announced this month that it has completed the digital integration of more than 70 projects with government and private organisations. They include numerous public authorities, twenty-one banks, telecom companies, wire transfer and on-line wallet services.

The utility provides services through its website and smart app for customers to complete transactions. More than 75 million smart transactions have been facilitated through digital integration and digital channels provided by Dewa, according to HE Saeed Mohammed Al Tayer, managing director and CEO of Dewa.

The company’s customer facing technology is part of its overall strategy for digital services throughout its operations, with machine learning and AI techniques applied in renewable energy production and storage.

“Dewa works, through Digital DEWA, its digital arm, to redefine the concept of a utility… and become the first digital utility in the world with autonomous systems for renewable energy and storage, with the expansion of AI and digital services,” said al Tayer.

The company has been working to automate its transmission and distribution networks, increasing their readiness to accommodate increasingly diverse power sources including high shares from renewables. In April, Energy & Utilities reported that Dewa will invest upwards of AED7bn ($1.9bn) on implementing its updated Smart Grid Strategy for 2021-2035, to provide advanced features such as interoperability across its electricity and water networks.

The company’s Digital DEWA subsidiary provides numerous digital services through its digital services arm DigitalX. Another Digital DEWA company is Moro Hub offering digital and cloud hosting services.

DEWA also has a Research & Development (R&D) Centre at the Mohammed bin Rashid Al Maktoum Solar Park in Dubai, which advances its digital transformation through four research areas including the integration of smart grids.

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